Welcome to our Lathe Cut Vinyl Dubplate Frequently Asked Questions page. Below are some of the most common questions we get from customers, along with our answers.
How long does it take to cut my tracks and get them back to me?
Lead times depend on what you’ve ordered and how busy we are. If you’ve ordered just one dubplate, it won’t take long. Larger batches or multiple copies of the same track will take longer. Lead times change regularly, so it’s always best to get in touch for an estimate based on our current workload. All orders are processed in the order they are received – there’s no queue jumping.
Can I come to the studio and watch my tracks being cut?
Unfortunately, we do not accept personal visitors to the studio. Orders are processed continuously, and we cannot pause or rearrange them to accommodate visitors.
How are my dubplates shipped?
We use Royal Mail Tracked 48. You will receive tracking information via email when your dubplates are dispatched.
Can you post to a different address than my verified PayPal address?
No – all orders are shipped to the address verified on your PayPal account. Please ensure it is up to date before placing your order.
Do you test my dubplates before sending them?
Yes – all cuts are monitored in real time using the playback stylus on our cutting system. Every dubplate is played back from start to finish to ensure there are no issues before shipping.
Will you cut anything?
We do not cut tracks containing racist, homophobic, or degrading content. We also cannot cut copyrighted material, including YouTube dubs. If we suspect the dubplates are intended for resale as “unreleased” copies online, we may refuse the order. If in doubt, please contact us before placing an order.
What styles or genres of music can you cut?
Anything you like. We’ve been mastering full-time since 2011 and have worked across every style and sub-genre you can imagine.
Can you send me the mastered files that you cut from?
No – we do not provide the digital vinyl masters to customers. These files are specifically optimised for vinyl and sound different to proper digital masters, so they are not suitable for digital release.
Do you keep my masters on file if I want more copies?
Files are stored for one year from the date of purchase. If you think you may want additional copies, please notify us within that year and we can extend storage at no extra charge. After one year, files are deleted, and you would need to pay for mastering again if you require the same tracks.
Can I order custom labels for my dubplates?
Yes – visit the dedicated page for more info.
What file formats and quality do you require?
We only accept stereo WAV files for cutting. Files must have at least -2dB of headroom and must not be clipped or limited. Please do not send MP3s or other file types, as these cannot be cut.
Can I order multiple tracks on one dubplate?
Yes – you can order more than one track per dubplate. Make sure each track is properly labelled with side (A/B) and order information, so we know how to cut them.
Do you offer international shipping?
Yes – we ship worldwide. Tracking information will always be provided so you can follow your order.
Can I request a specific cutting speed?
Yes – we cut at 45rpm as standard for the cleanest sound. 33rpm is only used when necessary and at the engineer’s discretion. If you’d like a specific speed, please contact us before ordering so we can confirm it works with your track lengths.